CANCELLATION POLICY: No refunds for cancellations or no-shows under any circumstances. This includes if someone in your group cannot show for any reason. We do not offer refunds or store credits under any circumstances, so please ensure that your entire party is available prior to booking your space. Changes to your reservation can be made up to 24-hours prior to your game with no penalty. Changes made within 24-hrs of your game will be charged 1/2 of the cost of your entire reservation.
Please arrive at least 15 minutes early for your booking. We operate under a strict time schedule. Arriving late can result in denied entry into the room without a refund or reschedule. PLEASE BE ON TIME!
NO alcoholic beverages are allowed on our premises at any time. Arriving intoxicated can and will result in denied entry into the game without refund. We reserve the right to refuse service to any person for any reason without a refund.
Unless you book all available spots in a room or book a private room, you will likely be in a room with other players that you may not know. This is not necessarily a bad thing, however, as they may have some great puzzle-solving skills and you may just make a few new friends!
ALL participants will be required to sign a waiver prior to entering/playing any room.
All games are recommended for ages 12 and up. If you have a group with young children and/or teenagers, PLEASE reserve space in a private room or reserve the entire space.
ALL participants under the age of 18 are required to have a parent or guardian sign the waiver prior to playing. (A copy can be emailed to the parent or guardian for their signature prior to the game day. Request one at info@EscapeShreveport.com.)
At least one parent or guardian over 18 years old MUST book and be in the room with any player under the age of 16. A minimum of one adult for every 3 under age players is required. One adult must remain on premises for groups of children ages 16 & 17.
Any player booked using a discounted “Military/Police/Fire/First Responder” or “College Student” ticket will be required to present the appropriate ID upon arrival. If no ID is presented, the additional $3.00/ticket discount will be charged to the credit card used to book the room.