Our cancellation policy is that no refund will be issued for cancellations or no-shows under any circumstances.
Our standard ticket cost is $25 plus tax per person. We do offer a $3.00/ticket military, police, fire, and first responder discount, however, on all of our tickets. That option is available on our booking page. Please see below for more information about those discounts. Make sure you follow us on Facebook, as well, as we will occasionally be running contests and specials for discounts and free tickets!
The Fire Marshall does not allow us to physically lock you in any room. There will always be at least one accessible exit in every room.
Some of our rooms can seem a bit small, especially if it is fully booked. To avoid this, you can always book the entire room so you won’t have to worry about a lot of other people in the room. If you still have issues, there is always at least one door that remains unlocked during the game where you can exit at any time. You can also call or e-mail us before booking to discuss which room(s) are the best for this issue. We have also had people play our room who were claustrophobic. They were so involved in solving the puzzles, that their fears did not bother them at all! Worth a try, maybe??
The majority of our rooms are not scary, nor do they have any live actors in them. Any room that has scary effects or actors in them will be stated as such in the room description.
We do offer a military/firefighter/police/first responder price option when booking your room. However, appropriate ID’s must be presented when you arrive for your room. ID’s must be shown for everyone booked using the discounted rate. Anyone not showing the appropriate ID upon arrival for the game will be charged the full rate automatically to the credit card used for booking. Family members also may qualify for the discounted rate with presented ID.
Unless you choose to book all of the available spaces in a time slot, there is a good possibility that you will be grouped with other players. The only way to guarantee that does not happen is to book and pay for all available spaces for that time. That being said, playing with strangers is a great way to meet new people and benefit from their puzzle-solving skills!!
***As of May 1, 2017, we now offer a private booking option on Wednesday and Thursday evening bookings. So, if you want to guarantee that only your group will be in the room and you don’t want to purchase ALL of the tickets, you have that option on Wednesday’s and Thursday’s!
Our games and puzzles are designed with adults in mind and many children under the age of 13 have a hard time staying focused on the game for the full 60 minutes.
Should you choose to bring your children, please note that at least one paid adult 18 or over is required to be in the room for every 3 children under the age of 16. One adult must remain on premises for groups of children ages 16 & 17.
A waiver must also be signed by a parent or guardian for each child under the age of 18.
No, Escape Shreveport does not offer any discounts for booking the entire room at this time.
As we are a family-friendly place, no alcoholic beverages are allowed on our premises at any time. We are not zoned to sell or to serve alcohol to our guests, even for private events. Also, we do not allow anyone to participate in our games who appear to be intoxicated or under the influence of alcohol or drugs. We reserve the right to refuse service to any person for any reason without a refund.